Usman Interior and Art Gallery

If your product arrives damaged or there is an eligible issue with your order, contact our team within 7 days of receiving your parcel. Send your order details along with clear photos or a video showing the issue so our team can review your request and guide you through the return, replacement or applicable refund process.

Our website currently offers a 7-day return window for damaged products. Please contact us within seven days of delivery if your item arrives damaged. Eligibility depends on the condition of the product and the applicable return or replacement terms.

Clock products currently include up to 6 months of clock-machine replacement support, subject to the applicable replacement conditions. This applies to the clock mechanism and should not be treated as a blanket six-month guarantee for accidental damage, batteries or all product components.

The number and type of batteries depend on the specific clock. Standard quartz clocks may use a single battery, while decorative gear clocks can require additional batteries for the moving gear mechanism.

For example, some products use 1 × AA battery, while certain gear clocks use 3 × AAA batteries. Please check the battery specification on the individual product page before ordering. Batteries are generally not included unless the product page specifically says otherwise.

Batteries are not included with several of our wall-clock models. Because battery requirements vary between products, please check the individual product description for the exact battery type and quantity required.

We aim to show each product as clearly and accurately as possible through product images, specifications, dimensions and available product-experience videos. Products are quality checked before dispatch.

Minor differences in colour can occur because of lighting, screen settings or handcrafted finishes. We recommend reviewing the full product description, dimensions, colour and video before placing your order.

Yes. We currently deliver orders across Pakistan. Our website also advertises free delivery on eligible products. Any product-specific delivery information shown at checkout or on the product page should take priority.

We aim to prepare and dispatch orders as quickly as possible. Dispatch information can vary according to stock availability, order volume and the product ordered. Please refer to the current delivery information shown on the website or contact us for an update on a particular order.

Once your order has been dispatched and tracking information is available, use the tracking details supplied with your order. If you cannot find your tracking information, send us your order number and contact number on WhatsApp and our team can help you check the delivery status.

Contact us as soon as possible and within the applicable 7-day period. Keep the product and packaging, and send clear photos or video showing the parcel, packaging and damaged area. This helps our team review the issue and advise you on the next step.

First replace the battery with a fresh battery of the correct type and make sure it has been fitted correctly. If the clock mechanism still does not work, contact our team with your order information. Eligible clock-machine issues may qualify for machine replacement support for up to 6 months, subject to the applicable conditions.

No. The exact movement varies by product. Some clocks may use quieter or sweep-style mechanisms, while others may produce an audible ticking sound. A clock should only be considered silent when the individual product specification explicitly confirms it.

Many product pages specify dimensions from edge to edge, but this can vary between designs. Please always check the dimensions listed on the specific product page, especially for clocks with decorative frames, pendulums or extended outer details.

Most wall clocks can be installed using a suitable wall hook, screw or anchor and do not require professional installation. Always choose a fixing suitable for the wall material and the product's weight. Larger or heavier decorative pieces should be mounted with appropriate support.

Use a soft, dry microfibre cloth for regular dusting. For light marks, use a slightly damp cloth and dry the surface immediately. Avoid abrasive cloths, harsh chemicals and spraying cleaning products directly onto decorative finishes, clock dials or frames.

Slight colour differences can occur because of photography, lighting conditions, screen calibration and the nature of certain decorative or handcrafted finishes. We recommend reviewing all available images and videos before ordering.

Many products include detailed images and product-experience videos to help you understand the design before purchasing. You can also contact our team on WhatsApp if you need clarification about a product before placing your order.

Yes. You are welcome to contact us before purchasing if you need help with product dimensions, colour, battery requirements, installation, availability or choosing a suitable design.

The quickest option is usually WhatsApp. Message us on 0341 1124239 . You can also call the same number or email usmaninteriorandartgallery@gmail.com .

Usman Interior & Art Gallery has an established physical-store presence alongside its online store. If you plan to visit, contact the team first to confirm current opening information and whether the product you want to see is available at the store.

Usman Interior & Art Gallery has more than 22 years of experience in art, décor and interior products, supported by its physical-store presence and online catalogue.

Payment options available to your order will be shown during checkout. Please use the payment options currently presented on the website, as availability can depend on order and delivery conditions.

We recommend checking the product's dimensions, colour, battery type, number of batteries, movement type, installation requirements and return information before completing your purchase. For decorative gear clocks, also check whether the rotating gear mechanism requires separate batteries.

Yes. Send us a photo of your wall or space on WhatsApp together with the approximate wall measurements. Our team can help you understand which available designs and sizes may suit the space.